Return & Refund Policy
Return & Refund Policy – mintcream-horse-566349.hostingersite.com
At Febomed, your satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to assist you with a straightforward and fair return and refund policy.
Eligibility for Returns
To be eligible for a return:
The item must be unused, unopened, and in its original packaging.
The return request must be made within 14 days of receiving your order.
Items must be returned with all accessories, documentation, and free gifts (if applicable).
A valid proof of purchase (order number or receipt) is required.
Non-Returnable Items
We do not accept returns for:
Products marked as Final Sale or Clearance.
Opened or used products (for hygiene and safety reasons).
Injectables, PRP kits, sterile medical supplies, or any temperature-sensitive or bioactive products.
Customized or special-order items.
Return Process
Submit a Request: Contact our customer support at info@mintcream-horse-566349.hostingersite.com within 14 days of receipt.
Receive Return Authorization: Our team will review and, if approved, issue a Return Authorization Number (RAN) and instructions.
Ship Your Item: Pack securely and ship the product to the address provided. You are responsible for return shipping costs unless the item was defective or incorrectly shipped.
Refunds
Once we receive and inspect your return, you will be notified of the status.
If approved, a refund will be issued to your original payment method within 5–10 business days.
Original shipping charges are non-refundable.
Exchanges & Damaged Items
We replace items only if they are defective or damaged upon delivery.
If you received a damaged item, contact us within 48 hours of delivery with clear photos and a description of the issue.
Late or Missing Refunds
If you haven’t received a refund after 10 business days:
Check with your bank or credit card company.
If the issue persists, contact us at info@mintcream-horse-566349.hostingersite.com
Need Help?
For questions related to your order, return status, or refund, reach out to our customer service at:
📧 info@mintcream-horse-566349.hostingersite.com
📞 +1 7867173883